Cisco Cisco Agent Desktop 10.5 Guía Del Usuario
Cisco Agent Desktop User Guide
62
September 2011
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Your agent state is changed automatically from Ready to Not Ready when an
ACD call is routed to your phone but you do not answer it, and it is rerouted to
another agent (Reroute on No Answer, or RONA)
ACD call is routed to your phone but you do not answer it, and it is rerouted to
another agent (Reroute on No Answer, or RONA)