Cisco Cisco Agent Desktop 9.0 Guía Del Usuario
Cisco Agent Desktop User Guide
8
September 9, 2013
Agent Desktop Feature Levels
There are three feature levels of Agent Desktop: Standard, Enhanced, and Premium.
The following table lists the features available in each feature level of Agent Desktop.
Features that are not listed here are in all three feature levels.
Features that are not listed here are in all three feature levels.
Table 1.
Agent Desktop features
Feature
Standard
Enhanced
Premium
Agent-initiated call recording
●
●
Agent-initiated chat
●
●
●
Cisco IP Communicator support
●
●
●
Cisco Unified Mobile Agent support
●
●
●
Cisco Unified Outbound Dialer
●
●
Cisco Unified Presence Server integration
●
●
●
Enterprise data thresholds
●
●
●
Event-triggered workflows
●
●
HTTP Post/Get action
●
Integrated browser with multiple tabs
●
IPC Receive action
●
Phone book
●
●
Reason codes
●
●
●
Task buttons
●
●
Timer action
●
●
Wrap-up data
●
●
●
CTI OS Record action
●
●