Cisco Cisco Agent Desktop 8.5 Guía Del Usuario
November 2006
151
Personnel Configuration
Introduction
Personnel Configuration allows you to view information about agents, supervisors,
and teams within a logical contact center.
and teams within a logical contact center.
Some of the data for agents, supervisors, and teams is configured in Cisco Intelligent
Call Management (ICM) and is only viewable, not editable, from within Desktop
Administrator.
Call Management (ICM) and is only viewable, not editable, from within Desktop
Administrator.