Cisco Cisco Agent Desktop 8.5 Guía Del Usuario
Cisco Desktop Administrator User Guide
114
January 16, 2013
Enabling the Integrated Browser
Enable or disable the integrated browser in Agent Desktop/CAD-BE by selecting or
clearing the Enable Integrated Browser check box.
clearing the Enable Integrated Browser check box.
Enabling Access to Other Websites
Enable or disable an agent’s access to other websites by selecting or clearing the
Allow Address Editing check box. When selected, the Address field appears in the
integrated browser window, and agents can enter the URL of a website they wish to
view. When deselected, the Address field does not appear in the integrated browser
window.
Allow Address Editing check box. When selected, the Address field appears in the
integrated browser window, and agents can enter the URL of a website they wish to
view. When deselected, the Address field does not appear in the integrated browser
window.
Configuring the Number of Browser Tabs
Choose 0 to 5 in the Number of Workflow Browsers field to set how many browser tabs
appear in Agent Desktop (this feature is not available in CAD-BE). If you choose 0, only
the supervisor push page tab appears—it is always enabled. If you choose 1 to 5, that
many tabs in addition to the supervisor push page tab appear.
appear in Agent Desktop (this feature is not available in CAD-BE). If you choose 0, only
the supervisor push page tab appears—it is always enabled. If you choose 1 to 5, that
many tabs in addition to the supervisor push page tab appear.
Work flow HTTP actions can be set up to display web pages in a specific browser tab.
See
See
for more information.
Setting Up the Home Page
A home page is the website that appears in an integrated browser tab when Agent
Desktop is started. The default home page is www.cisco.com. If no home page is
configured (the default is deleted), the integrated browser tab is blank.
Desktop is started. The default home page is www.cisco.com. If no home page is
configured (the default is deleted), the integrated browser tab is blank.
Each browser tab can have its own home page.
To configure a home page:
1. From the Browser Tab drop-down list, select the tab on which you want the
home page to appear.
2. In the Home Page field, type the web address (URL) of the website you want to
appear by default in the integrated browser.
3. Click Update.
4. Repeat steps 1 through 3 for each tab as desired.
5. Click Apply to save your changes. The home page is set.
Setting Up Work Sites
A work site is a website that is frequently accessed by agents to assist them in their
jobs. They are similar to the “favorites” you can set up in a web browser.
jobs. They are similar to the “favorites” you can set up in a web browser.
Work sites you set up appear in a drop-down list in the agent’s integrated browser, and
are available no matter which tab is displayed. When the agent selects a work site
are available no matter which tab is displayed. When the agent selects a work site