Cisco Cisco Agent Desktop 10.5 Guía Del Usuario
Agent Management Work Flows
November 19, 2013
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4. Set up the day or date conditions for the rule, then click OK. The condition you
set up is automatically entered in the first Data Field Conditions line in the
Current Rule Conditions section of the Work Flow window, and the Enable
Rule check box is automatically selected.
Current Rule Conditions section of the Work Flow window, and the Enable
Rule check box is automatically selected.
a. To specify that an action takes place every week on certain days or at a
certain time, select Day(s) of the week and then check the desired days.
You must specify a time of day as well.
You must specify a time of day as well.
b. To specify that an action takes place on a specific date, select Date, and
then select the desired date from the calendar. Today’s date is circled in
red. You must specify a time of day as well.
red. You must specify a time of day as well.
5. Click Edit next to the 2 remaining Data Field Conditions fields to further define
the rule, if desired:
■
Specify if the agent is on hook or off hook
■
Specify if the agent state is or is not equal to Ready or Not Ready
6. Under the Actions pane, click Add to choose one or more actions to run when
the event occurs and the rules are met.
You can select an existing action, or create a new action. See
for more information.
7. Click Apply to save the new time of day work flow.
Figure 40.
State Condition dialog box