Cisco Cisco Agent Desktop 8.0 Guía Para Resolver Problemas

Cisco CallManager 3.x and later

• 

Cisco CRS 3.x and later

• 

Cisco Desktop Product Suite

• 

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Cisco CRS maintains counts of licenses only for the local machine. There are three kinds of IPCC Express
servers. They are:

StandardYou can use a standard seat with the Standard Server.

1. 

EnhancedYou can use an enhanced seat with the Enhanced Server.

2. 

PremiumYou can use a premium seat with the Premium Server.

3. 

You can locate all license information and seats currently in use for different components such as the agent in
the directory shown in Figure 1:

When you attempt to log in to Cisco Agent Desktop, the Interactive Call Distribution (ICD) agent receives
random licensing errors. Here is the error message:

Licensing error has occurred − please try again in 5 minutes

Note: This issue can also occur due to Daylight Saving Time (DST), when agents log in to the desktop of the
Cisco Customer Response Solutions (CRS) 3.1 that is located in the Cisco CallManager server. Make sure
that the Agent Desktop has read/write access to the 

Desktop_cfg

 share on the CRS server or the Cisco

CallManager publisher. If not, give the user read/write access. After the read/write access is given, complete
Solution 1.

This problem occurs due to the presence of 

Lic*.net

 files, such as 

Lic20.net

, 

Lic40.net

, and

Lic53.net

, in the 

C:\Program Files\Cisco\Desktop_Config\License\Agent

 directory

(see Figure 2):