Cisco Cisco Agent Desktop 10.5 Notas de publicación
2
Release Notes for Cisco Agent Desktop 7.1 (2)
System Requirements
System Requirements
Cisco Agent Desktop 7.1(2) is compatible with Cisco Unified Contact Center Enterprise and Hosted
Edition, Release 7.1(2).
Edition, Release 7.1(2).
New and Changed Information
CAD 7.1(2) includes these new features.
General:
•
Localization in Simplified Chinese, Danish, Dutch, French, German, Italian, Japanese, Korean,
Brazilian Portuguese, Spanish, and Swedish
Brazilian Portuguese, Spanish, and Swedish
•
Command line utility for converting *.raw recording files to *.wav files individually or in bulk
•
MSDE security improvements
•
Automatic configuration of service accounts for NT authentication to the Admin Workstation
database
database
Cisco Agent Desktop—Browser Edition:
•
Supports Mozilla Firefox on Windows and Red Hat Linux platforms
Cisco Supervisor Desktop:
•
Mobile Agent silent monitoring and recording
•
Supports double-byte languages in graphical displays
Cisco Desktop Administrator:
•
Blind Conference added to the Call Control action
•
New Set Enterprise Data action
•
New Agent Re-skilling node to enable administrators to configure alternate dynamic re-skilling
webpages
webpages
Limitations and Workarounds
None reported.
Open Caveats
The following issues are open in CAD 7.1(2).
Note
You can view more information and track individual CAD defects using the Cisco Bug Toolkit located
at:
at:
.