Cisco Cisco Agent Desktop 10.5 Referencia técnica
Examples of Deployment Planning
November 26, 2013
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Although the agents in the branch offices are widely scattered geographically, the
network is still fairly simple. The Cisco recording solution supports both desktop and
server capture methods for remote agents using VPN connectivity. Since desktop
packet capturing is easier to configure, it is chosen for this deployment.
network is still fairly simple. The Cisco recording solution supports both desktop and
server capture methods for remote agents using VPN connectivity. Since desktop
packet capturing is easier to configure, it is chosen for this deployment.
After verifying that the agents’ PCs have NICs that can use promiscuous mode, we can
move ahead with the deployment.
move ahead with the deployment.
How many agents use soft IP phones on their desktop?
0
Figure 25.
International Sprockets network diagram
Table 6.
International Sprockets questionnaire (cont’d)
Question
Answer