Cisco Cisco Agent Desktop 8.0 Guía Para Resolver Problemas

This document describes the steps to take when one of these problems occurs with agents in a Cisco IP
Contact Center (IPCC) Express environment:

Cisco Agent Desktop (CAD) agents who are logged in and processing calls possibly do not appear in
Cisco Supervisor Desktop (CSD).

1. 

CAD agents appear in CSD but then quickly disappear.

2. 

CAD agents are unable to Chat with CSD users.

3. 

Messages appear in the Event Viewer logs on the UCCX server. This is an example:

Event Type:     Warning

Event Source:     FCCServer

Event Category:     None

Event ID:     3

Date:          1/21/2010

Time:          2:01:52 PM

User:          N/A

Computer:     TACUCCX1

Description:

FCCS3008 Network communication error <COMM_FAILURE> sending message to 

   application <Agent1>.  

The application will be logged out.

4. 

Readers of this document should have knowledge of these topics:

Cisco Customer Response Solutions (CRS)

• 

Cisco Agent Desktop

• 

Cisco Supervisor Desktop

• 

The information in this document is based on these software and hardware versions:

Cisco CRS version 3.x and later

• 

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

For more information on document conventions, refer to the Cisco Technical Tips Conventions.