Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Usuario
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Chapter 2 Starting Supervisor Desktop
Logging In
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the connection profile that
you want to use.
you want to use.
•
Agent ID. Your agent ID as assigned by your manager.
Note
Depending on the option chosen for logging in during the installation of
the CTI OS Server, the Login dialog on the Supervisor desktop will
prompt for either the Agent ID or the Login Name.
the CTI OS Server, the Login dialog on the Supervisor desktop will
prompt for either the Agent ID or the Login Name.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.
Note
The fields in the Mobile Agent section of the dialog box are accessible only if
Mobile Agent was enabled during CTI OS Server installation.
Mobile Agent was enabled during CTI OS Server installation.
•
Mobile Agent. Check this box if logging in as a Mobile Agent (that is, if
logging into a phone not directly controlled by Cisco CallManager). In the
Mobile Agent section of the dialog box, enter the phone number that the
logging into a phone not directly controlled by Cisco CallManager). In the
Mobile Agent section of the dialog box, enter the phone number that the