Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Usuario
Chapter 1 Starting and Logging Into CTI OS Agent Desktop
Logging In
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)
This screen consists of the following sections:
•
Login. Contains buttons that let the agent log in or log out.
•
Agent State. Contains buttons that let the agent change the state of the
currently logged in agent.
currently logged in agent.
•
Dial/Answer/Release. Contains buttons that let the agent make, answer, and
hang up calls.
hang up calls.
•
Hold/Retrieve. Contains buttons that let the agent put a call on hold and
retrieve a held call.
retrieve a held call.
•
Alternate/Reconnect. Contains buttons that let the agent alternate between
and reconnect active calls.
and reconnect active calls.
•
Conference/Transfer. Contains buttons that let the agent initiate and
complete conference and transfer operations.
complete conference and transfer operations.
•
Supervisor Assist. Contains buttons that let the agent request assistance from
a supervisor.
a supervisor.
•
Tools. Contains buttons that invoke statistical displays, initiate a chat
session, record calls and report a bad line.
session, record calls and report a bad line.
•
Call Information. Displays call-related data for each call currently on the
softphone.
softphone.
•
Status bar. Displays information about the status of the softphone.
Logging In
To log into CTI OS Agent Desktop, click the Login button. The Login button
connects agents to the CTI Server and logs agents into a selected ACD switch.
When you click the Login button, the following Login dialog box appears.
connects agents to the CTI Server and logs agents into a selected ACD switch.
When you click the Login button, the following Login dialog box appears.