Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Usuario
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)
Chapter 2 Changing Agent States
Changing to Wrapup State
In an IPCC environment, the settings your administrator has defined in the
Configuration Manager Agent Desk Settings screen determine if the Apply button
is disabled until you enter data.
Configuration Manager Agent Desk Settings screen determine if the Apply button
is disabled until you enter data.
You may select one of the displayed choices or enter something different in the
edit box. Alternatively, you may enter wrapup data in the WrapUp column of the
Call Information grid at any time a call is displayed.
edit box. Alternatively, you may enter wrapup data in the WrapUp column of the
Call Information grid at any time a call is displayed.
An agent who is in Wrapup state is unable to accept ACD calls.