Cisco Cisco Computer Telephony Integration Option 8.5
Chapter 2 Cisco CTI Server Software
CTI Server Application Models
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CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Note
Most of the functionality found in the agent workstation (desktop) model is also
available in the CTI Bridge application model. The CTI Bridge application lets
you look at all events, and the agent workstation is a subset of all events. However,
the CTI Bridge application must be written to support this functionality.
available in the CTI Bridge application model. The CTI Bridge application lets
you look at all events, and the agent workstation is a subset of all events. However,
the CTI Bridge application must be written to support this functionality.
The pre-route indicators are not available for agent workstations.
CTI OS uses the CTI Bridge application model, providing an out-of-the-box
platform for agents.
platform for agents.
Figure 2-3
CTI Bridge Model
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