Cisco Cisco Computer Telephony Integration OS 8.5 Guía Del Desarrollador
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
OnCallDataUpdate
Changes to the call context data will generate an OnCallDataUpdate event. Only the items that have
changed will be in the event argument array. The initial call context is provided in the OnCallBegin
event.
changed will be in the event argument array. The initial call context is provided in the OnCallBegin
event.
Syntax
C++:
void OnCallDataUpdate(Arguments& args)
COM:
void OnCallDataUpdate (IArguments * args)
VB:
session_OnCallDataUpdate (ByVal args As CtiosCLIENTLib.IArguments)
SkillGroupID
(Optional)
(Optional)
INT
The ICM SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value
NULL_SKILL_GROUP when not applicable or not
available.
attributed to. May contain the special value
NULL_SKILL_GROUP when not applicable or not
available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority
is not applicable or not available.
is not applicable or not available.
CallWrapupData
(Optional)
(Optional)
STRING
Call-related wrap-up data.
CallVariable1
(Optional)
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.
CallStatus (optional)
SHORT
The current status of the call.
ECC (optional)
ARGUMENTS Arguments array that contains all of the Expanded Call
Context variables in use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
CTIClients (Optional)
ARGUMENTS Arguments array that contains the information about the
number of clients that are using the call object; for example:
CTIClient[1]
CTIClientSignature
CTIClientTimestamp
ICMEnterpriseUnique
ID (Optional)
ID (Optional)
STRING
Required only when the call is pre-routed.
Keyword
Type
Description