Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador

*The CTI OS server imposes no restriction on the maximum length of this string. 

However, such 

restrictions are generally imposed by your switch/ACD and Cisco CTI Server. 

Consult the 

documentation for the switch/ACD or CTI Server for information on length restrictions for this string.

CMT_UNSPECIFIED

Use default call manner.

0

CMT_POLITE

Attempt the call only if the originating 
device is idle.

1

CMT_BELLIGERENT

The call should always be attempted, 
disconnecting any currently active call.

2

CMT_SEMI_POLITE

Attempt the call only if the originating 
device is idle or is receiving dial tone.

3

COPT_UNSPECIFIED

No call options specified, use defaults.

0

COPT_CALLING_ 
AGENT_ONLINE

Attempt the call only if the calling agent is 
“online” (available to interact with the 
destination party).

1

COPT_CALLING_ 
AGENT_RESERVED

Attempt the call only if ACDNR on the 
calling agent’s set is activated (DMS-100).

2

COPT_CALLING_ 
AGENT_NOT_ 
RESERVED

Attempt the call only if ACDNR on the 
calling agent’s set is not activated 
(DMS-100).

3

COPT_CALLING_ 
AGENT_BUZZ_BASE

Causes a buzz to be applied to the base of the 
telephone set as the call is initiated 
(DMS-100).

4

COPT_CALLING_ 
AGENT_BEEP_HSET

Causes a tone to be applied to the agent 
headset as the call is initiated (DMS-100).

5

COPT_SERVICE_ 
CIRCUIT_ON

Causes a call classifier to be applied to the 
call (DEFINITY ECS)

6

CPT_DIRECT_AGENT

A call placed directly to a specific 
agent.

5

CPT_SUPERVISOR_ASSIST

A call placed to a supervisor for call 
handling assistance.

6