Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Desarrollador
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 4 Building Your Application
Enabling Silent Monitor in your Application
monitored mode. The remote client, upon receiving the
OnSilentMonitorStartRequestedEvent, chooses whether or not accept the request.
The remote client acknowledges its approval or rejection by sending a status
report back to the monitoring client. The monitoring client will receive the
acceptance or rejection via the OnSilentMonitorStatusReportEvent. When the
session is accepted by the remote client it, will immediately start forwarding voice
to the monitoring client. The silent monitoring session can only be terminated by
the monitoring client by calling the StopSilentMonitorRequest method, CTI OS
server will issue the OnSilentMonitorStopRequestedEvent to the remote client.
The monitored client will stop sending audio immediately when
OnSilentMonitorStopRequestedEvent is received by its SilentMonitorManager
object.
OnSilentMonitorStartRequestedEvent, chooses whether or not accept the request.
The remote client acknowledges its approval or rejection by sending a status
report back to the monitoring client. The monitoring client will receive the
acceptance or rejection via the OnSilentMonitorStatusReportEvent. When the
session is accepted by the remote client it, will immediately start forwarding voice
to the monitoring client. The silent monitoring session can only be terminated by
the monitoring client by calling the StopSilentMonitorRequest method, CTI OS
server will issue the OnSilentMonitorStopRequestedEvent to the remote client.
The monitored client will stop sending audio immediately when
OnSilentMonitorStopRequestedEvent is received by its SilentMonitorManager
object.
Following are code samples for initiating and ending a silent monitor session:
Monitoring Client Code Sample
Private Sub btnStartSM_OnClick()
Dim m_Args As New Arguments
‘Assemble arguments for start request
‘Agent to monitor
m_Args.AddItem "AgentID", “23840”
m_Args.AddItem "PeripheralID", “5000”
‘Request silent monitor session to start
m_SMManager.StartSilentMonitorRequest(m_Args, m_nSMSessionKey)
End Sub
Private Sub m_session_OnSilentMonitorStatusReportEvent(By Val
pIArguments As CTIOSCLIENTLib.IArguments)
Dim strAgent As String
Dim nMode As Integer
nMode pIArguments.GetValueInt(“StatusCode)
If nMode = eSMStatusMonitorStarted Then strAgent =
pIArguments.GetValueString(“MonitoredUniqueObjectID”)
MsgBox “Silent Monitor Status”,,
“Started Monitoring Agent: ” & strAgent
Else
MsgBox “Silent Monitor Status”,,
“Request Failed with code = ” & nMode
End If
End Sub