Cisco Cisco Computer Telephony Integration OS 8.5 Guía Del Desarrollador
About This Guide
Organization
xx
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Organization
The manual is divided into the following chapters.
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Edit > Find from the ICM
Configure menu bar.
Configure menu bar.
Italic type indicates one of the
following:
following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
•
A title of a publication
•
A skill group is a collection of agents
who share similar skills.
who share similar skills.
•
Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
•
IF (condition, true-value, false-value)
•
For more information, see the Cisco
ICM Software Database Schema
Handbook.
ICM Software Database Schema
Handbook.
An arrow ( > ) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.
Chapter
Description
Provides an overview of CTI and the CTI OS
Client Interface.
Client Interface.
Discusses CTI OS architecture.
Explains how to build an application using the
CTI OS libraries.
CTI OS libraries.
Discusses how to build your custom CTI
application to use the CTI OS Client Interface
Library
application to use the CTI OS Client Interface
Library