Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Desarrollador
10-30
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 10 Call Object
Methods
If there are only two calls at the device, call this method using either the current or held call. For switches
that allow more than two calls at a device (for example G3), make this request only through the desired
held call to avoid the ambiguity caused by multiple held calls at the device. Otherwise, indicate the
desired held call by using the optional parameter.
that allow more than two calls at a device (for example G3), make this request only through the desired
held call to avoid the ambiguity caused by multiple held calls at the device. Otherwise, indicate the
desired held call by using the optional parameter.
You must make the Transfer request via a call whose call status is LCS_CONNECT or LCS_HELD or
it fails.
it fails.
The following events are received by the transfer initiator if this request is successful:
•
OnCallTransferred event
•
OnCallEnd event
•
OnCallEnd event
•
OnAgentStateChange event
•
OnTransferCallConf event
The OnControlFailureConf event is received if this request fails.