Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
RouterCalKeyCallID
INT
The call key created by the Unified ICM. The Unified ICM
resets this counter at midnight.
resets this counter at midnight.
ConnectionCallID
UINT
The Call ID value assigned to this call by the peripheral or
the Unified ICM.
the Unified ICM.
ANI (optional)
STRING
The calling line ID of the caller.
DNIS (optional)
STRING
The DNIS provided with the call.
UserToUserInfo
(Optional)
(Optional)
STRING
The ISDN user-to-user information element. unspecified, up
to 131 bytes.
to 131 bytes.
DialedNumber
(Optional)
(Optional)
STRING
The number dialed.
CallerEnteredDigits
(Optional)
(Optional)
STRING
The digits entered by the caller in response to IVR
prompting.
prompting.
ServiceNumber
(Optional)
(Optional)
INT
The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_SERVICE
when not applicable or not available.
peripheral. May contain the special value NULL_SERVICE
when not applicable or not available.
ServiceID (Optional)
INT
The Unified ICM ServiceID of the service that the call is
attributed to. May contain the special value
NULL_SERVICE when not applicable or not available.
attributed to. May contain the special value
NULL_SERVICE when not applicable or not available.
SkillGroupNumber
(Optional)
(Optional)
INT
The user-defined number of the agent SkillGroup the call is
attributed to, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP when not applicable
or not available.
attributed to, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP when not applicable
or not available.
SkillGroupID
(Optional)
(Optional)
INT
The system-assigned identifier of the agent SkillGroup the
call is attributed to. May contain the special value
NULL_SKILL_GROUP when not applicable or not
available.
call is attributed to. May contain the special value
NULL_SKILL_GROUP when not applicable or not
available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority
is not applicable or not available.
is not applicable or not available.
CallWrapupData
(Optional)
(Optional)
STRING
Call-related wrap-up data.
CallVariable1
(Optional)
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.
CallStatus (optional)
SHORT
The current status of the call.
ECC (optional)
ARGUMENTS Arguments array that contains all of the Expanded Call
Context variables in use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
Keyword
Type
Description