Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador
6-32
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
OnCallDequeuedEvent
The explicit removal of a call from the ACD queue can generate a OnCallDequeuedEvent message to the
CTI Client.
CTI Client.
Syntax
C++:
void OnCallDequeuedEvent(Arguments& args)
COM:
void OnCallDequeuedEvent (IArguments * args)
VB:
session_OnCallDequeuedEvent (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-28
OnCallDequeuedEvent Parameters
OnCallDiverted
The removal of a call from one delivery target and forwarded to a different target can generate an
OnCallDiverted event.
OnCallDiverted event.
TrunkNumber (optional)
INT
The number representing a trunk.
TrunkGroup Number
(optional)
(optional)
INT
The number representing a trunk group.
Keyword
Type
Description
Keyword
Type
Description
Connection DeviceID
INT
The identifier of the connection between the call and the device.
ConnectionDevice
IDType
IDType
SHORT
Indicates the type of the connection identifier supplied in the
ConnectionDeviceID.
ConnectionDeviceID.
LocalConnection State SHORT
The state of the local end of the connection.
EventCause
SHORT
Indicates a reason or explanation for the occurrence of the event.
LineHandle
SHORT
Identifies the teleset line being used.
LineType
SHORT
Indicates the type of the teleset line.
ServiceID
INT
The Unified ICM ServiceID of the service that the call is attributed
to.
to.
ServiceNumber
INT
The service that the call is attributed to, as known to the peripheral.
NumQueued
SHORT
The number of calls in the queue for this service.
NumSkillGroups
SHORT
The number of Skill Groups that the call has been removed from,
up to a maximum of 99.
up to a maximum of 99.