Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 9 Agent Object
Methods
StartMonitoringAllAgentTeams
The StartMonitoringAllAgentTeams method allows the client, which must be a supervisor, to start
monitoring all the agents on all the supervisor’s teams. This causes the supervisor to receive monitored
agent events for all of the agents in the supervisor’s team (see
monitoring all the agents on all the supervisor’s teams. This causes the supervisor to receive monitored
agent events for all of the agents in the supervisor’s team (see
).
Syntax
C++:
int StartMonitoringAllAgentTeams (Arguments& reserved_args)
COM:
HRESULT StartMonitoringAllAgentTeams (/*[in, optional]*/ IArguments reserved_args,
/*[out,retval]*/ int * errorcode)
VB:
StartMonitoringAllAgentTeams ([reserved_args as CTIOSCLIENTLib.IArguments]) As
Long
Java:
int StartMonitoringAllAgentTeams (Arguments args)
.
NET:
CilError StartMonitoringAllAgentTeams(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
Java/.NET: args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Value
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on switches or configurations
that have the necessary support (currently, Unified CCE only).
that have the necessary support (currently, Unified CCE only).
StartMonitoringCall
Description
The StartMonitoringCall method allows the client, which must be a supervisor, to set the value of the
currently monitored call that is used in the SuperviseCall method. Since there is no StopMonitoringCall,
call this method with an empty args parameter to clear the value of the currently monitored call.
currently monitored call that is used in the SuperviseCall method. Since there is no StopMonitoringCall,
call this method with an empty args parameter to clear the value of the currently monitored call.
Syntax
C++:
int StartMonitoringCall(Arguments& args)