Cisco Cisco Computer Telephony Integration OS 8.5 Guía Del Desarrollador
6-18
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6 Event Interfaces and Events
ISessionEvents Interface
VB:
session_OnTranslationRoute(ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
ICMEnterpriseUniqueID
STRING
This string is a globally unique key for this contact, which
corresponds to the ICM 64 bit key. This parameter can be
used to match this contact to a follow-on call event.
corresponds to the ICM 64 bit key. This parameter can be
used to match this contact to a follow-on call event.
RouterCallKeyDay
INT
Together with the RouterCallKeyCallID field forms the
unique 64-bit key for locating this call’s records in the
ICM database. Only provided for Post-routed and
Translation-routed calls.
unique 64-bit key for locating this call’s records in the
ICM database. Only provided for Post-routed and
Translation-routed calls.
RouterCalKeyCallID
INT
The call key created by the ICM. The ICM resets this
counter at midnight.
counter at midnight.
RouterCallKey
SequenceNumber
SequenceNumber
INT
Together with RouterCallKeyDay and
RouterCallKeyCallID fields forms the TaskID.
RouterCallKeyCallID fields forms the TaskID.
NumNamedVariables
SHORT
Number of Named variables.
NumNamedArrays
SHORT
Number of Named Arrays.
ANI
STRING
The calling line ID of the caller.
UserToUserInfo
STRING
The ISDN user-to-user information element.
DNIS
STRING
The DNIS number to which this call will arrive on the
ACD/PBX.
ACD/PBX.
DialedNumber
STRING
The number dialed.
CallerEnteredDigits
STRING
The digits entered by the caller in response to IVR
prompting.
prompting.
CallVariable1
STRING
Call-related variable data.
…
…
CallVariable10
STRING
Call-related variable data.
ECC
ARGUMENTS A nested Arguments structure of key-value pairs for all of
the ECC data arriving with this call.