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Cisco Cisco Computer Telephony Integration Option 8.5 Guía Del Desarrollador

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6      Event Interfaces and Events
ICallEvents Interface
RouterCalKeyCallID
INT
The call key created by the ICM. The ICM resets this 
counter at midnight. 
ConnectionCallID
UINT
The Call ID value assigned to this call by the peripheral or 
the ICM.
ANI (optional)
STRING
The calling line ID of the caller. 
DNIS (optional)
STRING
The DNIS provided with the call. 
UserToUserInfo 
(Optional)
STRING
The ISDN user-to-user information element. unspecified, 
up to 131 bytes. 
DialedNumber 
(Optional)
STRING
The number dialed. 
CallerEnteredDigits 
(Optional)
STRING
The digits entered by the caller in response to IVR 
prompting. 
ServiceNumber 
(Optional)
INT
The service that the call is attributed to, as known to the 
peripheral. May contain the special value 
NULL_SERVICE when not applicable or not available.
ServiceID (Optional)
INT
The ICM ServiceID of the service that the call is 
attributed to. May contain the special value 
NULL_SERVICE when not applicable or not available.
SkillGroupNumber 
(Optional)
INT
The number of the agent SkillGroup the call is attributed 
to, as known to the peripheral. May contain the special 
value NULL_SKILL_GROUP when not applicable or not 
available.
SkillGroupID (Optional)
INT
The ICM SkillGroupID of the agent SkillGroup the call is 
attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or not 
available.
SkillGroupPriority 
(Optional)
SHORT
The priority of the skill group, or 0 when skill group 
priority is not applicable or not available.
CallWrapupData 
(Optional)
STRING
Call-related wrap-up data. 
CallVariable1 (Optional)
STRING
Call-related variable data.
…
…
CallVariable10 
(Optional)
STRING
Call-related variable data.
CallStatus (Optional)
SHORT
The current status of the call.
ECC (optional)
ARGUMENTS Arguments array that contains all of the Expanded Call 
Context variables in use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
Keyword
Type
Description