Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Desarrollador

2-9

CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 2 CTI OS Client Interface Library Architecture

CIL Object Model

ICall

GetValue(),

GetValueArray(),

GetElement()

The client application must call
Release() on the returned object
(second argument) when it is no
longer needed.

ICall

GetAllProperties()

The client application must call
Release() on the returned object
(first argument) when it is no
longer needed.

ISilentMonitorM
anager

SetMonitor()

This method increments the
reference count of the passed in
object and decrements the
reference count of the previous
monitor.

ISilent
MonitorManager

GetMonitor()

The client application must call
Release() on the returned object
when it is no longer needed.

ISilent
MonitorManager

GetSessionInfo(),

GetIPPhoneInfo(),

GetSMSessionList(),

GetValue(),

GetValueArray(),

GetElement()

The client application must call
Release() on the returned object
(second argument) when it is no
longer needed.

ISilentMonitorM
anager

GetAllProperties()

The client application must call
Release() on the returned object
(first argument) when it is no
longer needed.

ISession

SetAgent()

This method increments the
reference count on the passed in
object. If the passed in object is
NULL, then this method
decrements the current agent
object's reference count.

ISession

GetCurrentAgent(),

GetCurrentCall()

The client application must call
Release() on the returned object
when it is no longer needed.

ISession

GetAllCalls()

This method increments the
reference count for every Call
object, adds them to a safe array
and then returns the safe array.

ISession

GetAllAgents()

This method increments the
reference count for every Agent
object, adds them to a safe array
and then returns the safe array.

Table 2-2

CtiosClient.dll (COM)

Object Name

Method Name

Explanation