Cisco Cisco Computer Telephony Integration Option 9.0 Referencia técnica

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
ControlFailureCode Values
CF_ REQUEST_TIMEOUT_ 
REJECTION
The request failed because a timeout limit was 
exceeded.
78
CF_REQUESTS_ON_DEVICE_ 
EXCEEDED_REJECTION
The request would have exceeded the limits of the 
device.
79
Table 6-16
Extended Control Failure Codes
FailureCode
Description
Value
CF_INVALID_AGENT_ID_ 
SPECIFIED
The request specified an invalid AgentID.
256
CF_INVALID_PASSWORD_ 
SPECIFIED
The request specified an invalid agent password.
257
CF_INVALID_AGENT_ID_ 
OR_PASSWORD_SPECIFIED
The request specified an invalid AgentID and/or 
invalid agent password.
258
CF_SPECIFIED_AGENT_ 
ALREADY_SIGNED_ON
The request failed because the specified agent is 
already logged in.
259
CF_INVALID_LOGON_ 
DEVICE_SPECIFIED
The request specified an invalid logon device.
260
CF_INVALID_ANSWERING_ 
DEVICE_SPECIFIED
The request specified an invalid answering device.
261
CF_INVALID_SKILL_ 
GROUP_SPECIFIED
The request specified an invalid agent skill group.
262
CF_INVALID_CLASS_OF_ 
SERVICE_SPECIFIED
The request specified an invalid class of service.
263
CF_INVALID_TEAM_ SPECIFIED
The request specified an invalid team.
264
CF_INVALID_AGENT_ 
WORKMODE
The request specified an invalid agent work mode.
265
CF_INVALID_AGENT_ 
REASON_CODE
The request specified an invalid agent reason code.
266
CF_ADJUNCT_SWITCH_ 
COMM_ERROR
A communication error occurred on the datalink 
between the Unified CCE and the ACD.
267
CF_AGENT_NOT_PARTY_ 
ON_CALL
The specified agent is not a party on the indicated call. 268
CF_INTERNAL_ 
PROCESSING_ERROR
An internal error occurred in the ACD while 
processing the request.
269
CF_TAKE_CALL_CONTROL_ 
REJECTION
The ACD refused an Unified CCE request to take 
control of a call.
270
CF_TAKE_DOMAIN_ 
CONTROL_REJECTION
The ACD refused an Unified CCE request to take 
control of a domain.
271
CF_REQUESTED_SERVICE_ 
NOT_REGISTERED
The Unified CCE is not registered on the ACD for the 
requested service.
272
CF_INVALID_CONSULT_ TYPE
The consult type is invalid.
273
Table 6-15
ControlFailureCode Values (continued)
FailureCode
Description
Value