Cisco Cisco Computer Telephony Integration Option 9.0 Referencia técnica
30
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
ControlFailureCode Values
CF_ REQUEST_TIMEOUT_
REJECTION
REJECTION
The request failed because a timeout limit was
exceeded.
exceeded.
78
CF_REQUESTS_ON_DEVICE_
EXCEEDED_REJECTION
EXCEEDED_REJECTION
The request would have exceeded the limits of the
device.
device.
79
Table 6-16
Extended Control Failure Codes
FailureCode
Description
Value
CF_INVALID_AGENT_ID_
SPECIFIED
SPECIFIED
The request specified an invalid AgentID.
256
CF_INVALID_PASSWORD_
SPECIFIED
SPECIFIED
The request specified an invalid agent password.
257
CF_INVALID_AGENT_ID_
OR_PASSWORD_SPECIFIED
OR_PASSWORD_SPECIFIED
The request specified an invalid AgentID and/or
invalid agent password.
invalid agent password.
258
CF_SPECIFIED_AGENT_
ALREADY_SIGNED_ON
ALREADY_SIGNED_ON
The request failed because the specified agent is
already logged in.
already logged in.
259
CF_INVALID_LOGON_
DEVICE_SPECIFIED
DEVICE_SPECIFIED
The request specified an invalid logon device.
260
CF_INVALID_ANSWERING_
DEVICE_SPECIFIED
DEVICE_SPECIFIED
The request specified an invalid answering device.
261
CF_INVALID_SKILL_
GROUP_SPECIFIED
GROUP_SPECIFIED
The request specified an invalid agent skill group.
262
CF_INVALID_CLASS_OF_
SERVICE_SPECIFIED
SERVICE_SPECIFIED
The request specified an invalid class of service.
263
CF_INVALID_TEAM_ SPECIFIED
The request specified an invalid team.
264
CF_INVALID_AGENT_
WORKMODE
WORKMODE
The request specified an invalid agent work mode.
265
CF_INVALID_AGENT_
REASON_CODE
REASON_CODE
The request specified an invalid agent reason code.
266
CF_ADJUNCT_SWITCH_
COMM_ERROR
COMM_ERROR
A communication error occurred on the datalink
between the Unified CCE and the ACD.
between the Unified CCE and the ACD.
267
CF_AGENT_NOT_PARTY_
ON_CALL
ON_CALL
The specified agent is not a party on the indicated call. 268
CF_INTERNAL_
PROCESSING_ERROR
PROCESSING_ERROR
An internal error occurred in the ACD while
processing the request.
processing the request.
269
CF_TAKE_CALL_CONTROL_
REJECTION
REJECTION
The ACD refused an Unified CCE request to take
control of a call.
control of a call.
270
CF_TAKE_DOMAIN_
CONTROL_REJECTION
CONTROL_REJECTION
The ACD refused an Unified CCE request to take
control of a domain.
control of a domain.
271
CF_REQUESTED_SERVICE_
NOT_REGISTERED
NOT_REGISTERED
The Unified CCE is not registered on the ACD for the
requested service.
requested service.
272
CF_INVALID_CONSULT_ TYPE
The consult type is invalid.
273
Table 6-15
ControlFailureCode Values (continued)
FailureCode
Description
Value