Cisco Cisco Computer Telephony Integration Option 8.5 Referencia técnica
114
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
AnsweringMachine
One of the values from
specifying
the action to be taken if the call is answered
by an answering machine.
by an answering machine.
USHORT
2
Priority
Set to TRUE if the call should receive priority
handling.
handling.
BOOL
2
PostRoute
When this field is set to TRUE and a
DialedNumber is provided instead of a held
call (single step conference), the Unified
CCE post-routing capabilities determine the
new call destination.
DialedNumber is provided instead of a held
call (single step conference), the Unified
CCE post-routing capabilities determine the
new call destination.
BOOL
2
NumNamed Variables
The number of NamedVariable floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
NumNamed Arrays
The number of NamedArray floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ActiveConnection
DeviceID
DeviceID
The device ID of the device associated with
the active connection.
the active connection.
STRING
64
HeldConnection Device ID The device ID of the device associated with
the held connection.
STRING
64
AgentInstrument (optional) The agent’s ACD instrument number.
STRING
64
DialedNumber (optional)
The number to be dialed to effect a single step
conference of the active call. Either a
HeldConnection DeviceID or DialedNumber
is required.
conference of the active call. Either a
HeldConnection DeviceID or DialedNumber
is required.
STRING
40
UserToUserInfo (optional)
The ISDN user-to-user information.
UNSPEC
131
CallVariable1 (optional)
Call-related variable data.
STRING
41
…
…
…
…
CallVariable10 (optional)
Call-related variable data.
STRING
41
CallWrapupData (optional) Call-related wrapup data.
STRING
40
NamedVariable (optional)
Call-related variable data that has a variable
name defined in the Unified CCE. There may
be an arbitrary number of NamedVariable and
NamedArray fields in the message, subject to
a combined total limit of 2000 bytes. See
name defined in the Unified CCE. There may
be an arbitrary number of NamedVariable and
NamedArray fields in the message, subject to
a combined total limit of 2000 bytes. See
for the format of this field.
NAMEDVAR
251
NamedArray (optional)
Call-related variable data that has an array
variable name defined in the Unified CCE.
There may be an arbitrary number of Named
Variable and NamedArray fields in the
message, subject to a combined total limit of
2000 bytes. See
variable name defined in the Unified CCE.
There may be an arbitrary number of Named
Variable and NamedArray fields in the
message, subject to a combined total limit of
2000 bytes. See
for the format of
this field.
NAMED
ARRAY
ARRAY
252
Table 5-102
CONFERENCE_CALL_REQ Message Format (continued)