Cisco Cisco Computer Telephony Integration Option 8.5 Referencia técnica

CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise

Release 10.0(1)

Protocol Version 14

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Added the NumPeripherals, FltPeripheralID, and MultilineAgentControl fields to OPEN_CONF.

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Added the following status codes to

Table 6-1

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E_CTI_INVALID_CONFIG_MSG_MASK

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E_CTI_AUTO_CONFIG_RESET

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E_CTI_INVALID_MONITOR_STATUS

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E_CTI_INVALID_REQUEST_ID_TYPE

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Added the following ControlFailureCode values to

Table 6-15

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CF_INVALID_TRUNK_ID_SPECIFIED

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CF_SPECIFIED_EXTENSION_ALREADY_IN_USE

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CF_ARBITRARY_CONF_OR_XFER_NOT_SUPPORTED

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CF_NETWORK_TRANSFER_OR_CONSULT

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CF_NETWORK_TRANSFER_OR_CONSULT_FAILED

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CF_DEVICE_RESTRICTED

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CF_LINE_RESTRICTED

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CF_AGENT_ACCOUNT_LOCKED_OUT

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CF_ARBITRARY_CONF_OR_XFER_NOT_SUPPORTED

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CF_MAXIMUM_LINE_LIMIT_EXCEEDED

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CF_SHARED_LINES_NOT_SUPPORTED

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CF_EXTENSION_NOT_UNIQUE

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Added CTI_SERVICE_ACD_LINE_ONLY and CTI_SERVICE_IGNORE_CONF to

Table 6-30

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Added the ClientAddressIPV6 field to the following events:

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RTP_STARTED_EVENT

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RTP_STOPPED_EVENT

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CLIENT_SESSION_OPENED_EVENT

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CLIENT_SESSION_CLOSED_EVENT

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EMERGENCY_CALL_EVENT

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START_RECORDING_REQ

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START_RECORDING_CONF

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STOP_RECORDING_REQ

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STOP_RECORDING_CONF

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Added the SendingAddressIPV6 field to RTP_STARTED_EVENT and RTP_STOPPED_EVENT.

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Added the COCConnectionCallID, COCCallConnectionDeviceIDType, and
COCCallConnectionDeviceID fields to CALL_SERVICE_INITIATED_EVENT and
SNAPSHOT_CALL_CONF.

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Added device types DEVT_CTI_PORT_SCCP, and DEVT_CTI_PORT_SIP to

Table 6-19