Cisco Cisco Computer Telephony Integration Option 8.5 Referencia técnica
6
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Protocol Version 8
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DEFLECT_CALL_REQ
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HOLD_CALL_REQ
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RECONNECT_CALL_REQ
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RETRIEVE_CALL_REQ
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TRANSFER_CALL_REQ
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SEND_DTMF_SIGNAL_REQ
•
Added CalledPartyDisposition field to the BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT, and SNAPSHOT_CALL_CONF messages.
CALL_DATA_UPDATE_EVENT, and SNAPSHOT_CALL_CONF messages.
•
Added CallType and CalledPartyDisposition fields to the SET_CALL_DATA_REQ message.
•
Added BlendedAgent support.
•
Add CALLTYPE_PREVIEW and CALLTYPE_RESERVATION call types (see
).
•
Add CallType and/or CalledPartyDisposition fields to the SET_CALL_DATA_REQ,
BEGIN_CALL_EVENT, CALL_DATA_ UPDATE_EVENT, and SNAPSHOT_CALL_CONF
messages.
BEGIN_CALL_EVENT, CALL_DATA_ UPDATE_EVENT, and SNAPSHOT_CALL_CONF
messages.
•
Added CampaignID and QueryRuleID fields to the SET_CALL_DATA_REQ and
CALL_DATA_UPDATE_EVENT messages.
CALL_DATA_UPDATE_EVENT messages.
•
Add real time and 5 minutes fields to the QUERY_SKILL_GROUP_STATISTICS_CONF message.
•
Add new AutoOut, Preview, and Reservation call metrics to the
QUERY_AGENT_STATISTICS_CONF and QUERY_SKILL_GROUP_STATISTICS_CONF
messages.
QUERY_AGENT_STATISTICS_CONF and QUERY_SKILL_GROUP_STATISTICS_CONF
messages.
•
Added SessionID field to the AGENT_STATE_EVENT message.
•
Add new BargeIn, Intercept, Monitor, Whisper, and Emergency call metrics to the
QUERY_AGENT_STATISTICS_CONF and QUERY_SKILL_GROUP_STATISTICS_CONF
messages.
QUERY_AGENT_STATISTICS_CONF and QUERY_SKILL_GROUP_STATISTICS_CONF
messages.
•
Added Supervisor services. See
•
Added the following new messages:
–
SET_DEVICE_ATTRIBUTES_REQ / CONF
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SUPERVISOR_ASSIST_REQ/CONF
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EMERGENCY_CALL_REQ/CONF
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SUPERVISE_CALL_REQ/CONF
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AGENT_TEAM_CONFIG_REQ/CONF/EVENT
–
SET_APP_DATA_REQ/CONF
–
AGENT_DESK_SETTINGS_REQ/CONF
–
LIST_AGENT_TEAM_REQ/CONF
–
MONITOR_AGENT_TEAM_START_REQ/CONF
–
MONITOR_AGENT_TEAM_STOP_REQ/CONF
–
BAD_CALL_REQ/CONF
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SET_DEVICE_ATTRIBUTES_REQ/CONF
–
REGISTER_SERVICE_REQ/CONF
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UNREGISTER_SERVICE_REQ/CONF