Cisco Cisco Computer Telephony Integration Option 9.0 Guía De Referencia

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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions

Cisco CTI OS Release 7.2(1)

Chapter 4 Broadcast Statistics

Invoking Service Methods

while (bcMVG.FirstRecord())

{

bcMVG.DeleteRecord();

}

bcMVG = null;

bcBroadcastMessage = null;

boBroadcastMessage = null;

}

Example 4-3

Sample DEF File for Invoking RemoveUserFromBroadcast Service Method for Agent Statistics

[Command:LogoutFromPBX]

SubCommand_1 = "LogoutFromPBXDevice"

SubCommand_2 = "RemoveAgentStatBroadcast"

Profile = ""

FilterSpec = "[$GetCommandStatus(LogoutFromPBXDevice)]='Enabled'"

MenuPosition = "22.1"

Comments = ""

Title = "Log Out (Phone)"

ExecuteAll = "TRUE"

CmdData = ""

[Command:LogoutFromPBXDevice]

Profile = ""

DeviceCommand = "LogOut"

Comments = ""

CmdData = "LogoutFromPBXDevice"

[CmdData:LogoutFromPBXDevice]

Param.ReasonCode = "1"

Comments = ""

[Command:RemoveAgentStatBroadcast]

Profile = ""

Comments = "Remove association Broadcast Message record for this agent/position"

CmdData = "RemoveAgentStatBroadcast"

ServiceMethod = "Cisco Broadcast Stats.RemoveUserFromBroadcast"

Hidden = "TRUE"

[CmdData:RemoveAgentStatBroadcast]

Comments = ""

ServiceParam.UserName = "{@UserName}"

ServiceParam.Abstract = CTIAgentStat_{@UserName}

Example 4-4

Sample DEF File for Invoking RemoveUserFromBroadcast Service Method for Skill Group Statistics

[EventHandler:EventSkillGroupRemove]

Filter.SkillGroupNumber = "?*"

Profile = ""

Comments = ""

Order = "1"

Response = "OnEventSkillGroupRemove"

DeviceEvent = "EventSkillGroupRemove"

[EventResponse:OnEventSkillGroupRemove]

Comments = ""

ServiceMethod = "Cisco Broadcast Stats.RemoveUserFromBroadcast"

ServiceParam.UserName = "{@UserName}"

ServiceParam.Abstract = "CTISkillStat_{SkillGroupNumber}"