Cisco Cisco Computer Telephony Integration Option 9.0 Guía De Referencia
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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 1 Introduction
Siebel 7 Multiple Site Architecture
In order to maximize the ability to transfer call context and share data, sites must
share a common database. This is not always practical or desirable and customer
needs should prevail.
share a common database. This is not always practical or desirable and customer
needs should prevail.
outlines the advantages and trade-offs of each
architecture choice.
Regardless of the Siebel architecture implemented, each site contains the
following Cisco components:
following Cisco components:
•
PG. Dual Cisco Peripheral Gateway, including PIM.
•
CTI Server. Dual Cisco CTI Servers.
•
CTI OS Server. Dual Cisco CTI OS Servers.
•
Cisco Driver for Siebel 7. One instance of the driver per Siebel
Communication Server.
Communication Server.
Note
Important! Although ICM/CTI OS can transfer calls between agents across sites
within an enterprise, the Siebel call context can only be transferred between
agents that share a common database.
within an enterprise, the Siebel call context can only be transferred between
agents that share a common database.