Cisco Cisco IOS Software Release 12.2(13)ZG Notas de publicación

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These 
classifications are assigned when severe network degradation significantly impacts business operations. 
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer 
automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations

 

center to determine the level of Cisco support 

services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network 
Supported Accounts (NSA). When you call the center, please have available your service agreement 
number and your product serial number.

Information about Cisco products, technologies, and network solutions is available from various online 
and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as 
ordering and customer support services. Access the Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new 
and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking 
Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design 
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, 
technology breakthroughs, and Cisco products and solutions to help industry professionals get the 
most from their networking investment. Included are networking deployment and troubleshooting 
tips, configuration examples, customer case studies, tutorials and training, certification information, 
and links to numerous in-depth online resources. You can access Packet magazine at this URL:

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet 
business strategies for executives. You can access iQ Magazine at this URL:

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering 
professionals involved in designing, developing, and operating public and private internets and 
intranets. You can access the Internet Protocol Journal at this URL:

Training—Cisco offers world-class networking training. Current offerings in network training are 
listed at this URL: