Cisco Cisco Secure User Registration Tool 2.0.8 Prospecto
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COMPANY CONFIDENTIAL --- FOR INTERNAL CISCO DISTRIBUTION ONLY
Cisco Secure User Registration Tool 2.5.x
Error Message Guide
2
Web Client Logs
The web client trace is enabled by default. Web client log is named UrtWebClient.log and is located in the user’s %temp%
directory on the client machine.
The web client trace is enabled by default. Web client log is named UrtWebClient.log and is located in the user’s %temp%
directory on the client machine.
2. VPS Server Logs
Enable the trace on the VPS Server
Start the URT Administrative Server.
Double-click on the VPS Server IP Address where the trace has to be enabled.
Select the Enable trace check box. See Figure 2.
Figure 2 Enabling Trace on the URT VPS Server
Now perform a logon and collect the logs. This procedure might differ according to the different hardware:
VPS 1100:
Log into VPS as
http://<VPSServerIPAddress>:1741/
Click Server Configuration
Select Diagnostics
If you have opened a TAC case and need maximum level of debugging, choose URT Debugging and ensure that
trace is enabled. This level is higher than the one set through the URT Administrative GUI.
trace is enabled. This level is higher than the one set through the URT Administrative GUI.
Perform client logon and click Download URT Debug Information to download all VPS Log and xml files
See Figure 3.
See Figure 3.