Cisco Cisco Email Security Appliance X1050 Referencia técnica
150
Cisco AsyncOS 8.5.5 CLI Reference Guide
Chapter 3 The Commands: Reference Examples
General Management/Administration/Troubleshooting
supportrequest
Description
Send a message to Cisco customer support. This command requires that the appliance is able to send
mail to the Internet. A trouble ticket is automatically created, or you can associate the support request
with an existing trouble ticket.
mail to the Internet. A trouble ticket is automatically created, or you can associate the support request
with an existing trouble ticket.
To access Cisco technical support directly from the appliance, your Cisco.com user ID must be
associated with your service agreement contract for this appliance. To view a list of service contracts
that are currently associated with your Cisco.com profile, visit the Cisco.com Profile Manager at
associated with your service agreement contract for this appliance. To view a list of service contracts
that are currently associated with your Cisco.com profile, visit the Cisco.com Profile Manager at
. If you do not have a Cisco.com user ID, register to
get one. See information about registering for an account in the online help or user guide for your release.
Usage
Commit: This command does not require a ‘commit’.
Cluster Management: This command is restricted to machine mode. It is further restricted to the login
host (i.e., the specific machine you are logged onto). This command requires access to the local file
system.
host (i.e., the specific machine you are logged onto). This command requires access to the local file
system.
Batch Command: This command does not support a batch format.
Example
The following example shows a support request that is not related to an existing support ticket.
> supportrequest
Current Outbound Conn. 14
Queue
Active Recipients 7,166
Messages In Work Queue 0
Messages In Quarantine 16,248
Kilobytes Used 387,143
Kilobytes In Quarantine 338,206
Kilobytes Free 39,458,745
mail3.example.com>
Table 3-61
status
(Continued)