Cisco Cisco Email Security Appliance C170 Guía Del Usuario
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Cisco AsyncOS 9.0 for Email User Guide
Chapter 28 Using Email Security Monitor
Troubleshooting Email Reports
If you create a custom range, the range will appear as a link. To modify the range, click the link.
Step 4
Select a format for the report.
•
PDF. Create a formatted PDF document for delivery, archival, or both. You can view the report as a
PDF file immediately by clicking Preview PDF Report.
PDF file immediately by clicking Preview PDF Report.
For information about generating PDFs in languages other than English, see the
.
•
CSV. Create an ASCII text file that contains the tabular data as comma-separated values. Each CSV
file may contain up to 100 rows. If a report contains more than one type of table, a separate CSV file
is created for each table.Specify any report options.
file may contain up to 100 rows. If a report contains more than one type of table, a separate CSV file
is created for each table.Specify any report options.
Step 5
Select whether to archive the report (if so, the report will shown on the Archived Reports page).
Step 6
Specify whether to email the report and to which email addresses to send the report.
Step 7
Click Deliver this Report to generate the report and deliver it to recipients or archive it.
Step 8
Commit your changes.
Troubleshooting Email Reports
Problem
Drilling down from a report to view details in message tracking yields unexpected results.
Solution
This can occur if reporting and message tracking were not simultaneously enabled, functioning
properly, and storing data locally (as opposed to being stored centrally on a Security Management
appliance). Data for each feature (reporting and message tracking) is stored only while that feature is
enabled and functioning on that appliance, independently of whether the other feature (reporting or
message tracking) is enabled and functioning. Therefore, reports may include data that is not available
in Message Tracking and vice-versa.
appliance). Data for each feature (reporting and message tracking) is stored only while that feature is
enabled and functioning on that appliance, independently of whether the other feature (reporting or
message tracking) is enabled and functioning. Therefore, reports may include data that is not available
in Message Tracking and vice-versa.