Cisco Cisco Email Security Appliance X1050 Guía Del Usuario
1-8
Cisco AsyncOS 9.0 for Email User Guide
Chapter 1 Getting Started with the Cisco Email Security Appliance
Where to Find More Information
Knowledge Base
You can access the Cisco Knowledge Base on the Customer Support Portal at the following URL:
Note
You need a Cisco.com User ID to access the site. If you do not have a Cisco.com User ID, see
The Knowledge Base contains a wealth of information on topics related to Cisco products.
Articles generally fall into one of the following categories:
•
How-To. These articles explain how to do something with a Cisco product. For example, a how-to
article might explain the procedures for backing up and restoring a database for an appliance.
article might explain the procedures for backing up and restoring a database for an appliance.
•
Problem-and-Solution. A problem-and-solution article addresses a particular error or issue that
you might encounter when using a Cisco product. For example, a problem-and-solution article might
explain what to do if a specific error message is displayed when you upgrade to a new version of the
product.
you might encounter when using a Cisco product. For example, a problem-and-solution article might
explain what to do if a specific error message is displayed when you upgrade to a new version of the
product.
•
Reference. Reference articles typically provide lists of information, such as the error codes
associated with a particular piece of hardware.
associated with a particular piece of hardware.
•
Troubleshooting. Troubleshooting articles explain how to analyze and resolve common issues
related to Cisco products. For example, a troubleshooting article might provide steps to follow if you
are having problems with DNS.
related to Cisco products. For example, a troubleshooting article might provide steps to follow if you
are having problems with DNS.
Each article in the Knowledge Base has a unique answer ID number.
Cisco Support Community
The Cisco Support Community is an online forum for Cisco customers, partners, and employees. It
provides a place to discuss general email and web security issues, as well as technical information about
specific Cisco products. You can post topics to the forum to ask questions and share information with
other Cisco users.
provides a place to discuss general email and web security issues, as well as technical information about
specific Cisco products. You can post topics to the forum to ask questions and share information with
other Cisco users.
Access the Cisco Support Community on the Customer Support Portal at the following URLs:
•
For email security and associated management:
•
For web security and associated management:
Cisco Customer Support
Use the following methods to obtain support:
U.S.: Call 1 (408) 526-7209 or Toll-free 1 (800) 553-2447
International:
Support Site:
If you purchased support through a reseller or another supplier, please contact that supplier directly with
your product support issues.
your product support issues.