Cisco Cisco Email Security Appliance C160 Guía Del Usuario
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User Guide for AsyncOS 9.8 for Cisco Email Security Appliances
Chapter 13 Anti-Spam
Reporting Incorrectly Classified Messages to Cisco Systems
Note
Make sure that you enter a valid domain name, for example,
example.com
is the domain
name in the following email address:
user@example.com
. If you have multiple domains
in your organization, make sure that you add all the domains.
If your organization is not using
postmaster@domain.com
or your administrator does not have
access to the postmaster mailbox, create a message filter (on all your appliances) to redirect
messages from
messages from
SubmissionPortal@cisco.com
sent to
postmaster@domain.com
to a different
email address. The following is a sample message filter:
redirect_postmaster: if (rcpt-to == "postmaster@domain.com") AND (mail-from ==
"^SubmissionPortal@cisco.com$") { alt-rcpt-to ("admin@domain.com"); }
For more information, see
Procedure
Step 1
Perform the steps mentioned in the
section.
Step 2
Report incorrectly classified messages to Cisco using one of the following methods:
•
•
•
After you report an incorrectly classified message to Cisco, you will receive an email notification within
two hours. The following is a sample email notification:
two hours. The following is a sample email notification:
If you did not receive an email notification within two hours, your submission may have failed. For
troubleshooting instructions, on the portal, click Help > Troubleshooting Instructions.
troubleshooting instructions, on the portal, click Help > Troubleshooting Instructions.
What To Do Next