Cisco Cisco Email Security Appliance X1070 Guía Del Usuario
14-10
User Guide for AsyncOS 10.0 for Cisco Email Security Appliances
Chapter 14 Managing Graymail
Troubleshooting Graymail Detection and Safe Unsubscribing
End-User Safelist
If the end users in your organization have configured Safelist for their own email accounts, graymail
messages from a sender in the safelist will not be scanned by the graymail scanning engine. For more
information about Safelists, see
messages from a sender in the safelist will not be scanned by the graymail scanning engine. For more
information about Safelists, see
Viewing Logs
The graymail detection and safe unsubscribing information is posted to the following logs:
•
Graymail Engine Logs. Contains information about the graymail engine, status, configuration, and
so on. Most information is at Info or Debug level.
so on. Most information is at Info or Debug level.
•
Graymail Archive. Contains archived messages (the messages that are scanned and associated with
the “archive message” action). The format is an mbox-format log file.
the “archive message” action). The format is an mbox-format log file.
•
Mail Logs. Contains information about graymail detection and addition of banner for safe
unsubscribing. Most information is at Info or Debug level.
unsubscribing. Most information is at Info or Debug level.
Troubleshooting Graymail Detection and Safe Unsubscribing
Unable to Perform Safe Unsubscribing
Problem
After clicking on the Unsubscribe link, the end user sees the following message: “Unable to
unsubscribe from…”
Solution
This problem can occur if the Unsubscribe Service is unable to perform the safe unsubscribe on
behalf of the end user. The following are some of the common scenarios in which the Unsubscribe
Service is unable to perform the safe unsubscribe:
Service is unable to perform the safe unsubscribe:
•
Unsubscribe URI or
mailto
address is wrong.
•
Websites that require the end users’ credentials to unsubscribe.
•
Websites that require the end users to confirm the request of unsubscribing by logging into their
email accounts.
email accounts.
•
Websites that require captcha to be solved and the Unsubscribe Service is unable to solve the
captcha.
captcha.
•
Websites that require interactive unsubscribing.
The end users can use the URL provided at the bottom of the unsubscribe page to unsubscribe manually.