Cisco Cisco Packet Data Interworking Function (PDIF) Guía Para Resolver Problemas
inPilot Administration and Management
▀ Troubleshooting inPilot
▄ Cisco ASR 5000 Series inPilot Installation and Administration Guide
OL-22993-01
Troubleshooting inPilot
This section provides information on how to resolve situations you might encounter with using inPilot software. This
section provides problem definitions, their likely cause(s), and solutions.
section provides problem definitions, their likely cause(s), and solutions.
Problem:
The EDR files are generated and moved out from the input directory. However, there are no reports getting
generated.
generated.
Possible
Cause(s):
Cause(s):
The files may not be available in the archive directory i.e. <inpilot_install_dir>/starbi/archive.
Action(s):
Check if the files are available in the archive directory.
Check if they are marked invalid. If yes, check if there are any headers present in the files. If not, you
need to configure ECS appropriately.
need to configure ECS appropriately.
If the headers are present, check if all the required headers are present in the files.
Problem:
inPilot reporting client cannot be started.
Possible
Cause(s):
Cause(s):
The web browser cache might be full.
Action(s):
The browser cache must be cleared.
In the case of Firefox, follow these steps:
In the case of Firefox, follow these steps:
On the Tools menu, click Clear Private Data.
Select Cache check box.
Click Clear Private Data Now.
In the case of Internet Explorer, follow these steps:
On the Tools menu, click Internet Options.
Click Delete.
Select Temporary Internet files check box.
Click Delete.
I
MPORTANT
:
The Firefox version supported for inPilot is 3.0.10 and later. For Internet
Explorer, it is 7.0 and later.
Problem:
The bulkstats or KPI reports are not generated.
Possible
Cause(s):
Cause(s):
The bulkstats file might not be parsed.