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Obtaining Technical Assistance
OL-2385-01
Obtaining Technical Assistance
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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can 
obtain documentation, troubleshooting tips, and sample configurations from online tools by using
 
the 
Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to 
the technical support resources on the Cisco TAC Web Site. 
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open 
access to Cisco information,
 
networking solutions, services, programs, and resources at any time, from 
anywhere in the world. 
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a 
broad range of features and services to help you to
Streamline business processes and improve productivity 
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, 
go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, 
technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC 
Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, 
product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably 
impaired, but most business operations continue.