Cisco Cisco ASR 5500 Guía Para Resolver Problemas
Troubleshoot ASR 5000 and ASR 5500 Series
Hardware Failures
Hardware Failures
Document ID: 119146
Contributed by Marc Bautista and Joe Opio, Cisco TAC Engineers.
Jul 09, 2015
Contents
Introduction
Procedure
Procedure
Introduction
This document describes the procedure to troubleshoot issues on Cisco Aggregation Services Router (ASR)
5000 Series and 5500 Series line cards. This procedure highlights some of the commands and the keywords,
obtained from the SSD (Show Support Detail) file generated on the ASR 5000 or ASR 5500 chassis. The
output of each command provides symptoms of a failed card and helps to pinpoint the problem. The objective
here is not to address specific issues on a particular line card, as there are numerous different hardware
problems. Moreover, individual situations might vary just enough which makes any generalized
troubleshooting guide problematic.
5000 Series and 5500 Series line cards. This procedure highlights some of the commands and the keywords,
obtained from the SSD (Show Support Detail) file generated on the ASR 5000 or ASR 5500 chassis. The
output of each command provides symptoms of a failed card and helps to pinpoint the problem. The objective
here is not to address specific issues on a particular line card, as there are numerous different hardware
problems. Moreover, individual situations might vary just enough which makes any generalized
troubleshooting guide problematic.
Procedure
Enter the show alarm outstanding command.
The output of this command displays the failed card. This information can be found in the SSD.
******** show alarm outstanding *******
Sev Object Event
−−− −−−−−−− −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
CR Card 7 Card Failure Detected on card 7 Device CPU_0 failure reason CARD_BOOT_TIMEOUT_EXPIRED
1.
Enter the show snmp trap history verbose command.
Dependent upon the issue, traps are generated on the hardware failure that occurred. This information
is part of the SSD.
is part of the SSD.
******** show snmp trap history verbose *******
Timestamp Trap Information
−−−−−−−−−−−−−−−−−−−−−−−− −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
Tue Jan 28 08:24:18 2014 Internal trap notification 9 (CardBootFailed) card 7 type Packet Services Card
2.
Enter the show logs level error command.
Dependent upon the issue, logs are generated on the hardware failure that occurred. This information
can be found in the SSD.
can be found in the SSD.
******** show logs level error *******
2014−Jan−28+08:39:35.669 [hat 3018 critical] [8/0/4429 <hatsystem:0> atsystem_fail.c:1192]
[hardware internal system syslog] Card Failure Detected on card 7 Device CPU_0
failure reason CARD_BOOT_TIMEOUT_EXPIRED
3.