Cisco Cisco Aironet 2600i Access Point Guía De Introducción
At-A-Glance
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C45-718130-00 10/12
One Network, Optimized Service and Support
Cisco® Services makes it easier for businesses to maintain highly available and efficient
networks. Cisco now provides comprehensive wireless network support for customers
who have a Cisco Services contract for their Cisco Wireless LAN Controller and for
their access point additive adder licenses. Covering your wireless LAN controller with
Cisco product support services also provides access 24 hours a day, 365 days a year,
as well as software updates and upgrades for Cisco access points in the network.
networks. Cisco now provides comprehensive wireless network support for customers
who have a Cisco Services contract for their Cisco Wireless LAN Controller and for
their access point additive adder licenses. Covering your wireless LAN controller with
Cisco product support services also provides access 24 hours a day, 365 days a year,
as well as software updates and upgrades for Cisco access points in the network.
Complete Support Coverage
As businesses grow, more Cisco access points are required. To simplify maintaining
support coverage, customers no longer need to track contract coverage for every
access point. As long as a Cisco Services contract is covering the network’s wireless
LAN controller and the access point adder licenses, the wireless network is covered.
support coverage, customers no longer need to track contract coverage for every
access point. As long as a Cisco Services contract is covering the network’s wireless
LAN controller and the access point adder licenses, the wireless network is covered.
Business Continuity Management
The warranty for a Cisco Wireless LAN Controller provides a replacement product
within 10 business days. However, for software updates or faster product replacement
technical support, the wireless LAN controller must be on a Cisco Services contract.
within 10 business days. However, for software updates or faster product replacement
technical support, the wireless LAN controller must be on a Cisco Services contract.
Connectivity Beyond Warranty
The Cisco Limited Lifetime Warranty for access points provides a replacement product
within 10 business days. To decrease connectivity losses, covering the Cisco access
points with a Cisco Services contract guarantees a faster hardware replacement, in as
little as two hours.
within 10 business days. To decrease connectivity losses, covering the Cisco access
points with a Cisco Services contract guarantees a faster hardware replacement, in as
little as two hours.
Table 1 shows the service coverage you get with Cisco SMARTnet® Service.
Table 1.
Service Coverage with Cisco SMARTnet Service and Contract on Wireless LAN Controllers
Wireless LAN Controller
Managed Access Points
TAC access 24 hours a day,
365 days a year
Yes
Yes
OS updates and upgrades
Yes
Yes
Online technical support
Yes
Yes
Hardware replacement in 2
hours or less
Yes, multiple options
Separate contract
Before
Cisco SMARTnet
Wireless LAN Controller
SMARTnet
SMARTnet
Access Points
After
One Cisco SMARTnet Contract
for the Network
Wireless LAN Controller
Access Points
SMARTnet
For More Information
Cisco Services:
Cisco Wireless LAN controller products:
Cisco warranty:
Cisco Services Benefits
• Access to Cisco experts: Connect directly to the Cisco Technical Assistance Center (TAC),
staffed by thousands of certified and experienced technical professionals ready to help.
• Online support: Access extensive support resources 24 hours a day, 365 days a year
through Cisco’s online knowledge base, communities, resources, and tools.
• Intelligent diagnostics: Gain critical insight with embedded technology immediately, alerting
Cisco engineers to problems on enabling devices.
• Access to new OS updates: Including both minor and major OS releases, with latest
operating system software updates within licensed feature set.