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while making sure that my message is still passed on and will be 
answered at a more convenient time.” 
Apart from enabling the merger of data and voice on a single 
network, the Cisco IP infrastructure has also allowed private 
lines of communication between staff. “Unlike the old walkie-
talkie system, it’s now possible for me to contact particular user 
groups or individuals, and hold private conferences with them.”
Finally, the re-assignment of duties was made more convenient 
– Vocera badges allowed the automatic re-direction of calls to 
other available staff if a caregiver was busy, or absent from work. 
The system is clever enough to know to re-direct the call to the 
next available person on the network,” explained Ms. Connor.”It 
makes the allocation of duties far more efficient, while making 
sure our residents are attended to and ell cared-for.”
Secure, high performance network
With data that can now be encrypted over the wireless IP 
network and a firewall that protects its perimeters, users at 
Samarinda can enjoy conversations that suffer no interference 
from the outside environment.
Management of the network has improved as well. The Cisco 
network provides a “single-view” of all the devices on the 
network, giving administrators a fast and efficient way to identify 
bottlenecks, potential problem areas, or make configurations 
without the need for physical rearrangements of infrastructure.  
The same network will be able to cater to the expected growth 
of the organisation, and the addition of new services that will 
integrate into the network’s using open-standards links.
By providing functional scalability, the Cisco infrastructure has 
created savings for Samarinda. “Our IT support requirements 
are now far less rigorous,” Ms. Connor said. “We don’t have 
to worry about the needs for constant maintenance and 
Printed in Singapore (05/2007)
re-configurations every time new devices are added. It has 
definitely reduced our IT budget.” 
Future Plans 
The new scalable network has enabled plans for expansion. 
“We are now far more confident about embarking on possible 
plans for growth,” she explained. “With the new infrastructure, 
adding more end-user devices and applications is not a 
problem. We can think about moving into new areas of aged 
care, while expanding on our current services without worrying 
about the need to make tedious accommodations for the 
growing number of users and the communication demands of 
new services.”
With the successful deployment of Cisco’s wireless infrastructure, 
Ms. Connor is confident that the network will carry Samarinda 
through plans for enhanced mobility of staff throughout the 
organisation. “We are hoping to implement an application that will 
allow nurses to send back reports on residents from wherever 
they are on site,” she said. “The database on resident information 
can be automatically updated, and information is sent and 
received quickly and easily.”
Samarinda is also planning to use the location-based services 
of the Cisco Unified Wireless Network for asset tracking and to 
pinpoint resident locations, enabling them to streamline care 
services while expanding into new areas. “We are looking at 
investing in Frequency Identification (RFID) tags, which particular 
residents could wear. Riding on the wireless network, it helps us 
track residents wherever they are, which improves safety, and is 
especially useful if we were to expand into offering independent 
living units. If the residents were away from their rooms, we 
could still continue to deliver medicine or any other form of care 
effectively,” said Ms. Connor.
For more information
To find out more about Cisco Unified Wireless Solution, go to: 
www.cisco.com/go/unifiedwireless
 
To find out more about Samarinda Lodge, go to:
 www.samarinda.org.au
 
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