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“The whole process was seamless. We were very pleased with the implementation. We didn’t
encounter any major issues thanks to the professionalism and support provided by the technical
teams.”
encounter any major issues thanks to the professionalism and support provided by the technical
teams.”
- Tanya Connor, CEO, Samarinda Lodge
Unable to scale up for more users
The legacy PABX phone system employed by Samarinda,
according to Ms. Connor, also created limitations to future plans
for expansion. “While moving into home care and independent
was a rather attractive option, we realised that whatever plans
we had for expansion would be limited by a communications
system that wouldn’t be able to scale easily or cost-effectively,”
explained Ms. Connor. “We were aware that expanding on
communications would require a tedious process of installation
and re-configuration, which would no doubt cost us dearly in
time and money.”
The legacy PABX phone system employed by Samarinda,
according to Ms. Connor, also created limitations to future plans
for expansion. “While moving into home care and independent
was a rather attractive option, we realised that whatever plans
we had for expansion would be limited by a communications
system that wouldn’t be able to scale easily or cost-effectively,”
explained Ms. Connor. “We were aware that expanding on
communications would require a tedious process of installation
and re-configuration, which would no doubt cost us dearly in
time and money.”
According to Ms. Connor, the inefficiency of internal
communications and the significant expansion costs served as
obstacles to growth. “We realised the deployment of leading-
edge technologies in our infrastructure was a necessity
above all else. So when the Cisco Unified Wireless Solution
was offered to us as part of Cisco’s Connected Real Estate
infrastructure, we took the opportunity to resolve the current
problems and move into the next phase of development.”
communications and the significant expansion costs served as
obstacles to growth. “We realised the deployment of leading-
edge technologies in our infrastructure was a necessity
above all else. So when the Cisco Unified Wireless Solution
was offered to us as part of Cisco’s Connected Real Estate
infrastructure, we took the opportunity to resolve the current
problems and move into the next phase of development.”
Network Solution
Samarinda’s ongoing search for a communications solution
led to the discovery of the Vocera Communications System
in February 2007. The solution included the software and
communications badges, and a set of applications that worked
on the Cisco wireless platform to provide hands-free voice
communications.
led to the discovery of the Vocera Communications System
in February 2007. The solution included the software and
communications badges, and a set of applications that worked
on the Cisco wireless platform to provide hands-free voice
communications.
After a careful evaluation of various vendors’ solutions,
Samarinda decided upon the Vocera system and Cisco’s
Unified Wireless solution to provide the mobility support
for Vocera. “Cisco’s solution had the availability, security
and mobility we were looking for in a secure and trusted
environment. We understood these factors as essential in
contributing to lowered total operational costs. Our experience
since implementation has proven that Cisco does deliver,” said
Ms. Connor.
Samarinda decided upon the Vocera system and Cisco’s
Unified Wireless solution to provide the mobility support
for Vocera. “Cisco’s solution had the availability, security
and mobility we were looking for in a secure and trusted
environment. We understood these factors as essential in
contributing to lowered total operational costs. Our experience
since implementation has proven that Cisco does deliver,” said
Ms. Connor.
Within two months, the network and related applications were
up and running. “The whole process was seamless,” said Ms.
Connor. “We were very pleased with the implementation. We
didn’t encounter any major issues thanks to the professionalism
and support provided by the technical teams. There were also
no problems integrating the wireless infrastructure with the
Vocera application.”
up and running. “The whole process was seamless,” said Ms.
Connor. “We were very pleased with the implementation. We
didn’t encounter any major issues thanks to the professionalism
and support provided by the technical teams. There were also
no problems integrating the wireless infrastructure with the
Vocera application.”
Apart from providing a backbone for the use of Vocera badges,
the wireless IP infrastructure also made possible the use of IP
phones for all residents. In each resident’s room, Samarinda had
Cisco 7921 IP phones with speaker capabilities installed to cater
to their communication needs.
the wireless IP infrastructure also made possible the use of IP
phones for all residents. In each resident’s room, Samarinda had
Cisco 7921 IP phones with speaker capabilities installed to cater
to their communication needs.
New and interesting services can potentially be added onto
the network infrastructure in the future, such as wireless
security cameras, the ability to control lighting and ambient
controls from the IP phone, and the easy delivery of video-on-
demand and high-speed Internet access throughout the facility.
Known as a Cisco Connected Real Estate Infrastructure, the
network essentially becomes the fourth utility, becoming as
indispensable, and as ubiquitous as water, electricity and gas.
“The wireless infrastructure is just the first step,” continued Ms.
Connor.
the network infrastructure in the future, such as wireless
security cameras, the ability to control lighting and ambient
controls from the IP phone, and the easy delivery of video-on-
demand and high-speed Internet access throughout the facility.
Known as a Cisco Connected Real Estate Infrastructure, the
network essentially becomes the fourth utility, becoming as
indispensable, and as ubiquitous as water, electricity and gas.
“The wireless infrastructure is just the first step,” continued Ms.
Connor.
Business Value
Better resident-to-staff communications produce savings
of AU$65,000
Among the most noticeable and immediate benefits of the new
solution, said Ms. Connor, was an improvement in response to
resident needs.
of AU$65,000
Among the most noticeable and immediate benefits of the new
solution, said Ms. Connor, was an improvement in response to
resident needs.
Response times to resident requests were invariably improved,
as calls from the resident could go directly to the care provider’s
Vocera badge. Requests, if not acknowledged or responded to,
would be escalated as defined by the facility.
as calls from the resident could go directly to the care provider’s
Vocera badge. Requests, if not acknowledged or responded to,
would be escalated as defined by the facility.
The wireless IP system also enabled two-way communication
between care staff and residents, with carers calling residents
directly via their Cisco IP telephones. This allowed caregivers
to clarify the urgency of requests, helping them prioritise their
duties accordingly. “Being able to verify requests by residents
has been a huge help to care staff,” explained Ms. Connor. “For
instance, knowing the resident was requesting food would
allow a carer to make a quick detour to the kitchen and deliver
the item to the resident. This process was vastly preferable to
making the trip to the resident’s room, leaving to get the item
requested, then returning to the room to serve it to the resident.”
between care staff and residents, with carers calling residents
directly via their Cisco IP telephones. This allowed caregivers
to clarify the urgency of requests, helping them prioritise their
duties accordingly. “Being able to verify requests by residents
has been a huge help to care staff,” explained Ms. Connor. “For
instance, knowing the resident was requesting food would
allow a carer to make a quick detour to the kitchen and deliver
the item to the resident. This process was vastly preferable to
making the trip to the resident’s room, leaving to get the item
requested, then returning to the room to serve it to the resident.”
“This solution has created huge savings for us,” said Ms Connor,
“I would estimate that the time savings as a result of the Cisco
and Vocera solutions would be in the vicinity of AU$65,000 a
year.”
“I would estimate that the time savings as a result of the Cisco
and Vocera solutions would be in the vicinity of AU$65,000 a
year.”
Improved staff-to-staff communications
Serving as the backbone for 3rd-party applications has
made the Cisco Unified Wireless infrastructure a boon to
communications between staff at Samarinda.
Serving as the backbone for 3rd-party applications has
made the Cisco Unified Wireless infrastructure a boon to
communications between staff at Samarinda.
“When a live conversation is not necessary or possible, text
messages and alerts can be sent to the LCD screen on the back
of the Vocera Communications Badge, and my staff can access
it when they have the time or when they come to the office the
next morning,” explained Ms. Connor. “It acknowledges the fact
that my staff are not always available to respond to my requests,
messages and alerts can be sent to the LCD screen on the back
of the Vocera Communications Badge, and my staff can access
it when they have the time or when they come to the office the
next morning,” explained Ms. Connor. “It acknowledges the fact
that my staff are not always available to respond to my requests,
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