Cisco Cisco Aironet 1200 Access Point Guía De Información
Customer CaseStudy
Significant Savings for Not-For-Profit Aged Care
Facility with Cisco Unified Wireless
Facility with Cisco Unified Wireless
Investment in a Cisco Unified Wireless infrastructure solution provides
time savings and expansion possibilities for aged care facility
Samarinda Lodge.
Company Description
Situated in Victoria, Australia, Samarinda Lodge is a fully accredited, not-for-profit aged
care facility, providing essential, round-the-clock care to 40 residents.
care facility, providing essential, round-the-clock care to 40 residents.
Samarinda aims to enhance the quality of life of the aged in the local community by
setting standards of excellence in residential care, with a special focus on individual
and personalised attention.
setting standards of excellence in residential care, with a special focus on individual
and personalised attention.
“Communication has long been recognised as a critical factor in healthcare - there
really are few service organisations that require the extensive degree of interaction
between staff members as is required a healthcare environment like Samarinda’s,”
explained Ms. Tanya Connor, Chief Executive Officer (CEO) of Samarinda Lodge.
really are few service organisations that require the extensive degree of interaction
between staff members as is required a healthcare environment like Samarinda’s,”
explained Ms. Tanya Connor, Chief Executive Officer (CEO) of Samarinda Lodge.
“So while we ensure ongoing education and training to maintain standards of care that
are always reflective of contemporary best practice principles, we also believe that
keeping up with technology is an integral step in the process of providing excellent
care,” said Ms. Connor.
are always reflective of contemporary best practice principles, we also believe that
keeping up with technology is an integral step in the process of providing excellent
care,” said Ms. Connor.
Business Challenge
Inefficient resident-to-staff communications
According to Ms. Connor, responding to resident needs was often an inefficient
process, as the traditional nurse call system did not afford staff the opportunity to
prioritise resident requests appropriately.
According to Ms. Connor, responding to resident needs was often an inefficient
process, as the traditional nurse call system did not afford staff the opportunity to
prioritise resident requests appropriately.
“In a situation where two staff members are required to attend to a resident’s care
needs, they may not be able to immediately respond to another resident’s call, thereby
causing concern to the resident that the call may not have been heard. If a nurse
needs, they may not be able to immediately respond to another resident’s call, thereby
causing concern to the resident that the call may not have been heard. If a nurse
responded over two-way communication to say, ‘I’m with
Mrs. Jones right now, I’ll be with you shortly’, it would set the
resident’s anxiety at rest. That’s often all that’s required, and
our traditional communication system could not cater to that
need,” she said.
Mrs. Jones right now, I’ll be with you shortly’, it would set the
resident’s anxiety at rest. That’s often all that’s required, and
our traditional communication system could not cater to that
need,” she said.
Apart from having challenges in dealing with residents’
needs quick and efficiently, the old system of walkie-talkie
communication often meant that nurses had to carry out
duties with a heavy ‘tool belt’ attached, said Ms. Connor.
Bulky communication devices made the care of residents
who often needed physical assistance awkward and
uncomfortable.
needs quick and efficiently, the old system of walkie-talkie
communication often meant that nurses had to carry out
duties with a heavy ‘tool belt’ attached, said Ms. Connor.
Bulky communication devices made the care of residents
who often needed physical assistance awkward and
uncomfortable.
Inefficient staff-to-staff communications
With a walkie-talkie system that did not provide private
lines of communication, Ms. Connor often encountered
With a walkie-talkie system that did not provide private
lines of communication, Ms. Connor often encountered
difficulties in exchanging information with specific individuals or groups of staff. “I
would sometimes need to speak privately with certain people, but found it difficult over
the system. I would then have to search for staff and speak with them face-to-face,
which created daily disruptions in their schedule and mine.”
would sometimes need to speak privately with certain people, but found it difficult over
the system. I would then have to search for staff and speak with them face-to-face,
which created daily disruptions in their schedule and mine.”
Hands-free communication made possible by
the Cisco Unified Wireless Solution
the Cisco Unified Wireless Solution
EXECUTIVE SUMMARY
CUSTOMER NAME
• Samarinda Lodge
COUNTRY
• Australia
INDUSTRY
• Healthcare
BUSINESS CHALLENGE
• Inefficient resident-to-staff
communications
• Inefficient staff-to-staff communications
• Unable to scale for more users
• Unable to scale for more users
NETWORK SOLUTION
• Cisco Unified Wireless infrastructure,
running Vocera Communications
System
System
BUSINESS VALUE
• Better resident-to-staff
communications produce savings of
AU$65,000
AU$65,000
• Improved staff-to-staff communications
• Secure, high performance network
• Secure, high performance network