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Customer Case Study
Leading Canadian Airport Gains Mobile Advantage
The Québec City Jean Lesage International Airport deploys Cisco Unified Wireless
Network to support advanced applications and improve passenger experience.
Network to support advanced applications and improve passenger experience.
Business Challenge
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Part of Canada’s National Airport System, Québec
City Jean Lesage International Airport provides air
services to passengers traveling to and from Quebec
City and Eastern Quebec. Offering more than 375
weekly flights to North America, South America, and
Europe, the airport processes more than 1,000,000
passengers annually. To best support this traffic, the
airport relies on a strong technology infrastructure.
“Our commitment to passengers first means we need
the right technology in place to create the safest,
most convenient, and efficient airport experience for
our travelers,” says Pascal Bélanger, president and
COO of the Quebec City International Airport.
City Jean Lesage International Airport provides air
services to passengers traveling to and from Quebec
City and Eastern Quebec. Offering more than 375
weekly flights to North America, South America, and
Europe, the airport processes more than 1,000,000
passengers annually. To best support this traffic, the
airport relies on a strong technology infrastructure.
“Our commitment to passengers first means we need
the right technology in place to create the safest,
most convenient, and efficient airport experience for
our travelers,” says Pascal Bélanger, president and
COO of the Quebec City International Airport.
In preparation for Quebec City’s 400th anniversary
celebration in 2008, the airport rebuilt its main
terminal. According to Bélanger, “The anniversary
presented a great opportunity for us to implement the
technological upgrades, such as IP telephony and
Wi-Fi, we’d been thinking about.” Years prior to the
redevelopment project, Bélanger had already begun
exploring how integrated communications platforms
in other airports automated and enhanced passenger
services. At the Quebec City International Airport,
each airline had proprietary equipment and switches
to communicate with headquarters. Because
proprietary systems could not be moved easily, the
airport had to allocate permanent space for each
celebration in 2008, the airport rebuilt its main
terminal. According to Bélanger, “The anniversary
presented a great opportunity for us to implement the
technological upgrades, such as IP telephony and
Wi-Fi, we’d been thinking about.” Years prior to the
redevelopment project, Bélanger had already begun
exploring how integrated communications platforms
in other airports automated and enhanced passenger
services. At the Quebec City International Airport,
each airline had proprietary equipment and switches
to communicate with headquarters. Because
proprietary systems could not be moved easily, the
airport had to allocate permanent space for each
airline. In addition, many airlines still used manual systems to issue boarding passes. “To provide
the highest quality service to our passengers, we needed to create a common-use facility
functioning from one unified network solution,” says Bélanger.
the highest quality service to our passengers, we needed to create a common-use facility
functioning from one unified network solution,” says Bélanger.
EXECUTIVE SUMMARY
QUÉBEC CITY JEAN LESAGE
INTERNATIONAL AIRPORT
INTERNATIONAL AIRPORT
● Air travel
● Quebec City, Canada
● 85 employees
● Quebec City, Canada
● 85 employees
BUSINESS CHALLENGE
● Deploy an integrated communication platform
to automate and enhance passenger services
● Create a common-use facility, enabling all
airlines to use one unified network solution
● Adopt a wireless network that could provide
the reliability, scalability, and performance to
support advanced airport applications
support advanced airport applications
NETWORK SOLUTION
● 802.11n wireless network provides guest
access for passengers and mobility to airport
staff
staff
● Wireless IP phones keep airline personnel
connected throughout the airport
● One integrated wired-wireless network with
unified communications enables airlines to
use the same counter space at different times
use the same counter space at different times
BUSINESS RESULTS
● Improved passenger satisfaction, increased
traffic through the Quebec City International
Airport, and gained a competitive edge
Airport, and gained a competitive edge
● Constant connectivity streamlines operations
and passenger flow, improving the airport
experience
experience
● Increased throughput and performance make
it possible to deploy a wide range of new
airport applications that optimize resources,
streamline processes, and improve service
airport applications that optimize resources,
streamline processes, and improve service
Solution
Quebec City International Airport created a task team to research best practices at airports around
the world. “We received very impressive comments regarding Cisco,” says Bélanger. After an
extensive evaluation of a number of solutions, Quebec City International Airport chose Cisco. “We
chose the solution that much larger airports were using because we wanted a proven and tested
end-to-end network that would future-proof our investment. We have a lot of plans for new airport
the world. “We received very impressive comments regarding Cisco,” says Bélanger. After an
extensive evaluation of a number of solutions, Quebec City International Airport chose Cisco. “We
chose the solution that much larger airports were using because we wanted a proven and tested
end-to-end network that would future-proof our investment. We have a lot of plans for new airport