Cisco Cisco Identity Services Engine 2.1 Guía De Información
EXECUTIVE SUMMARY
Challenge
The Rijksmuseum is one of the top 10 art and history museums in the world. Based
in the heart of Amsterdam, it is the national museum of the Netherlands and dates
back to 1800. The Rijksmuseum exhibits predominantly Dutch art and history from
the Middle Ages until now. Its mission is to offer visitors a feeling of beauty and of
time, not just focusing on art but also on the context in which it was created.
in the heart of Amsterdam, it is the national museum of the Netherlands and dates
back to 1800. The Rijksmuseum exhibits predominantly Dutch art and history from
the Middle Ages until now. Its mission is to offer visitors a feeling of beauty and of
time, not just focusing on art but also on the context in which it was created.
The museum houses top pieces from well-known 17
th
century Dutch artists, including
The Night Watch by Rembrandt van Rijn and The Milk Maid by Johannes Vermeer, and
is one of the top visitor attractions in the country. However, it was closed from 2003
until April 2013 for extensive refurbishment.
is one of the top visitor attractions in the country. However, it was closed from 2003
until April 2013 for extensive refurbishment.
The 10-year, EURO€375 million (US$512 million) renovation aimed to update most
aspects of the museum and at the same time help it compete for visitors against other
popular attractions. Like other cultural institutions, the Rijksmuseum increasingly has to
cater for a connected, media-savvy public.
aspects of the museum and at the same time help it compete for visitors against other
popular attractions. Like other cultural institutions, the Rijksmuseum increasingly has to
cater for a connected, media-savvy public.
“The old building had lacked any IT infrastructure outside office areas,” says Rob
Hendriks, IT manager at the Rijksmuseum, “but the refurbishment project provided
an opportunity to unobtrusively install new technologies to improve the visitor
experience.” A major consideration was how to take advantage of the advances
in mobility that had taken place while the museum was closed.
Hendriks, IT manager at the Rijksmuseum, “but the refurbishment project provided
an opportunity to unobtrusively install new technologies to improve the visitor
experience.” A major consideration was how to take advantage of the advances
in mobility that had taken place while the museum was closed.
Another important issue was the fact that the Rijksmuseum was keen to make sure
technology did not distract from the exhibited objects. The building was being restored
in the spirit of the original design from 1885, meaning state-of-the art security, climate
control, and IT infrastructure technology had to be installed in a way that made it
invisible, with no boxes, cables, or flickering lights.
technology did not distract from the exhibited objects. The building was being restored
in the spirit of the original design from 1885, meaning state-of-the art security, climate
control, and IT infrastructure technology had to be installed in a way that made it
invisible, with no boxes, cables, or flickering lights.
Customer Case Study
Cisco Unified Access wireless technology gives visitors to the Rijksmuseum a more interactive way of
enjoying art and history
Customer Name:
Rijksmuseum
Industry:
Government
Location:
Netherlands
Number of Employees:
650
Challenge
• Increase number of visitors
against competition from other
cultural attractions
cultural attractions
• Improve visitor experience by taking
advantage of new technologies
• Support new applications and simplify
IT administration
Solution
• Cisco Unified Access wired and
wireless architecture
Results
• Improved visitor experience
• Helped drive 188 percent increase in
• Helped drive 188 percent increase in
visitor numbers
• Simplified on-boarding of guests
and contractors
• Enabled museum-based
information services
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