Cisco Headend Digital Broadband Delivery System Guía Del Usuario
Chapter 3 Troubleshooting
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Note: If none of these situations apply, you may need to run the deleteDHCT script
to delete the Tuning Adapter from the DNCS, and then scan it again. Contact Cisco
Services for more information.
If you stage a Tuning Adapter and the EMM count is correct, but there are ISE
If you stage a Tuning Adapter and the EMM count is correct, but there are ISE
errors, ask the DNCS operator to run the modDhctCfg -s [MAC address of the
Tuning Adapter] command. If this does not work, contact Cisco Services to obtain
new EMMs for the Tuning Adapter and try to stage the Tuning Adapter again.
Viewing the Secure Element Serial Number on the DNCS
To access the ISE number for the Tuning Adapter in the DNCS, follow these
To access the ISE number for the Tuning Adapter in the DNCS, follow these
instructions:
1 From the DNCS tab, click Home Element Provisioning.
2 Click DHCT. The DHCT Provisioning window opens.
3 Type the MAC Address, IP Address, or the Serial Number of the Tuning
1 From the DNCS tab, click Home Element Provisioning.
2 Click DHCT. The DHCT Provisioning window opens.
3 Type the MAC Address, IP Address, or the Serial Number of the Tuning
Adapter and click Continue. The Set Up DHCT screen opens.
4 Click the Secure Services tab. The Secure Element Serial Number for this
Tuning Adapter is listed at the top of the window.
Viewing the ISE on the Diagnostic Screens
To view the diagnostic screen with the ISE number, follow these instructions:
1 Access the Tuning Adapter diagnostic screens using your preferred method. See
To view the diagnostic screen with the ISE number, follow these instructions:
1 Access the Tuning Adapter diagnostic screens using your preferred method. See
Access the Diagnostic Screens (on page 36) for more information.
2 Navigate to the Versions and MACs diagnostic screen (there might be more than
one based on your access method).
3 The ISE number is listed in the Serial Number section.