Cisco Headend System Release 2.7 Guía Del Usuario
Chapter 3 Troubleshooting
26
4025012 Rev B
Symptom
POWER LED
Indicator
Possible Solution
No display on
UDCP device or
UDCP displays
error message
indicating a
problem with the
Tuning Adapter
Blinks six times,
pauses, repeats
1
Power off the Tuning Adapter by pressing
the POWER button on the front panel. After
a few moments, power the Tuning Adapter
back on by pressing the POWER button on
the front panel again.
2
Disconnect and reconnect the USB cable.
3
Follow these steps:
a
Access the Tuning Adapter diagnostic
screens on the UDCP device and confirm
the UDCP Authentication status.
b
If the UDCP Authentication status
displays No, this could indicate a UDCP
problem. Connect the UDCP to a known
good Tuning Adapter, power cycle the
UDCP, and recheck the UDCP
Authentication status on the Tuning
Adapter diagnostic screen.
c
If the UDCP Authentication status
displays Undetermined or In Progress,
wait one minute and recheck the UDCP
Authentication status on the Tuning
Adapter diagnostic screen.
d
If the UDCP Authentication status
displays Yes, follow these steps:
i Disconnect the USB cable from the
Tuning Adapter.
ii Reboot the Tuning Adapter by
unplugging the power cord from the
power receptacle and replugging the
power cord.
iii Wait for the Tuning Adapter to boot
(when the POWER LED stops
blinking and remains on for more
than 5 seconds). If the POWER LED
does not turn on, press the POWER
button on the Tuning Adapter.
iv With the POWER LED on (and not
blinking), reconnect the USB from
the Tuning Adapter to the UDCP.
4
If these steps do not work, return the Tuning
Adapter to us for repair. Mark the repair tag
with D7. Error Code (BRXX, ERXX, or
XXXX) and write the error code in the
Comments section of the tag.