Cisco Headend System Release 3.2 Guía Para Resolver Problemas
Chapter 7 Troubleshooting
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Troubleshoot Set-Top Configuration and
Performance
This section provides set-top configuration guidelines along with procedures for you
to use to verify and troubleshoot set-top configuration and performance when
verifying the correct operation of your EAS.
Important: Digital EAS activation occurs only if the set-top is powered on and is
Important: Digital EAS activation occurs only if the set-top is powered on and is
tuned to a digital channel. Digital EAS messages do not display on analog channels.
You must provide separate EAS support for analog channels.
Verifying Set-Top Configuration
Use the following criteria when verifying set-top configuration:
The configuration data is included in the MMM pass-through message.
The text display and audio files are configurable and dependent on the EAS
event type. An EAS event may contain text and/or audio contents. There could
be no text or audio content at all, but only the configuration data; for example, in
a Force Tune message.
Note: A Force Tune message is a message that forces all set-tops to automatically
Note: A Force Tune message is a message that forces all set-tops to automatically
switch to another channel to receive an EAS message.
Text data in HTML format, if any, is included in the EAS message.
Audio data in AIFF format, if any, is found in the BFS file referenced by a URL in
the EAS message.