Cisco Cisco StadiumVision Mobile Guía De Instalación
© 2011 Cisco Systems, Inc. All rights reserved
Page 35 of 71
Chapter 4 Troubleshooting
The Cisco ADE 2140 Series appliance undergoes extensive testing before it
leaves the factory. If you encounter problems, use the information in this chapter
to help isolate problems or to eliminate the appliance as the source of the
problem.
leaves the factory. If you encounter problems, use the information in this chapter
to help isolate problems or to eliminate the appliance as the source of the
problem.
The procedures in this chapter assume that you are troubleshooting the initial
Cisco ADE 2140 Series appliance startup, and that the appliance is in the
original factory configuration. If you have removed or replaced components or
changed any default settings, the recommendations in this chapter might not
apply.
Cisco ADE 2140 Series appliance startup, and that the appliance is in the
original factory configuration. If you have removed or replaced components or
changed any default settings, the recommendations in this chapter might not
apply.
This chapter does not cover every possible trouble event that might occur on an
appliance but instead focuses on those events that are frequently seen by the
customer.
appliance but instead focuses on those events that are frequently seen by the
customer.
Troubleshooting Overview
Before and at initial system boot, you should verify the following:
External power cable is connected, and the proper power source is being
applied.
The appliance fan and blower are operating.
The appliance software boots successfully.
The adapter cards (if installed) are properly installed in their slots, and each
initializes (is enabled by the appliance software) without problems.
When each of these conditions is met, the hardware installation is complete, and
you should proceed to install the SV Director software on the server.
you should proceed to install the SV Director software on the server.
If you cannot locate the source of the problem, contact a customer service
representative for information on how to proceed. For technical support
information, see the Cisco Information Packet publication that shipped with your
appliance. Before you call, have the following information ready:
representative for information on how to proceed. For technical support
information, see the Cisco Information Packet publication that shipped with your
appliance. Before you call, have the following information ready:
Appliance chassis type and serial number.
Maintenance agreement or warranty information (see the Cisco Information
Packet).
Type of software and version number (if applicable).
Date you received the new appliance.
Brief description of the problem you are having and the steps you have taken
to isolate and resolve the problem
Ensure you provide the customer service representative with any upgrade or
maintenance information that was performed on the Cisco ADE 2140 Series
appliance after your initial installation.
maintenance information that was performed on the Cisco ADE 2140 Series
appliance after your initial installation.